Privacy Policy
Movers Richmond upon Thames Privacy Policy
This Privacy Policy explains how Movers Richmond upon Thames collects, uses, stores, and protects personal data belonging to its customers. It applies to all Movers Richmond upon Thames customers located in the Richmond upon Thames area who use our moving, packing, storage, or related services.
Who We Are
Movers Richmond upon Thames is a moving services provider operating in the Richmond upon Thames area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Movers Richmond upon Thames acts as the data controller for the personal data described in this policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed in connection with our services for domestic and business customers within the Richmond upon Thames area. It covers data collected when you contact us, request a quotation, enter into a contract, use our services, or otherwise interact with our business.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details such as your full name, postal address, collection and delivery addresses, and other contact information you provide.
Service and booking information such as dates and times of your move, property access details, inventory or item lists relevant to the move, special instructions, and any related correspondence.
Payment and transaction data such as details relating to payments, billing addresses, invoices, and transaction history. We do not store full card details where payments are processed via secure payment providers.
Communication data such as information you provide when you communicate with us by phone, in writing, or through online forms, including queries, feedback, complaints, and notes of conversations where needed to manage your booking.
Operational data such as internal records relating to the scheduling of staff and vehicles for your move, and confirmations that services have been completed.
How We Collect Personal Data
We collect personal data directly from you when you request a quotation, make a booking, confirm a service order, or contact us with an enquiry. We may also collect data generated in the course of providing services, for example, confirmation of completion of a move or information required to manage changes to a booking.
Lawful Bases for Processing
We process your personal data on one or more of the following lawful bases under data protection law:
Contractual necessity: to take steps at your request before entering into a contract and to perform our contractual obligations, for example to provide quotations, confirm bookings, deliver moving services, and manage payments.
Legitimate interests: to pursue our legitimate business interests, for example to manage our operations, improve services, handle customer queries, prevent fraud or misuse of our services, and maintain accurate records, where these interests are not overridden by your rights and freedoms.
Legal obligation: to comply with legal and regulatory requirements, such as tax obligations, accounting rules, and responding to lawful requests from public authorities.
Consent: where required by law, we may rely on your consent, for example for certain types of optional communication. When we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and respond to enquiries about our services.
To create, manage, and fulfil bookings for moving and related services.
To plan and coordinate moves, including allocating staff and vehicles and managing schedules.
To communicate with you about your booking, changes, confirmations, and any issues that arise.
To process payments, issue invoices, handle refunds where applicable, and keep appropriate financial records.
To manage customer service, handle complaints, and resolve disputes.
To maintain internal records, improve our services, and support day to day business operations.
To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where required by law.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, solely for the purposes described in this Privacy Policy and under written contracts that require them to protect your data.
These processors may include:
Payment processing providers that securely process your payments.
IT and system support providers that help us operate booking, communication, and storage systems.
Accountants or professional advisers who require certain data for financial and legal compliance purposes.
Where necessary, we may also share personal data with independent third parties acting as separate data controllers, for example:
Public authorities, regulators, or law enforcement agencies, when required by law or in order to protect our rights, property, or safety or that of our customers.
In such cases, those third parties are responsible for their own compliance with data protection laws.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
In general, we will retain your core customer and booking records for a period that allows us to handle any queries, complaints, or legal claims relating to the services provided, and to comply with applicable legal obligations. After this period, personal data will be securely deleted or anonymised so that it can no longer be associated with you.
The specific retention period may vary depending on the nature of the data and the requirements of applicable law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff who need it to perform their duties, using secure systems for storing information, and taking reasonable steps to ensure that our processors protect your data in a similar way.
While we take reasonable steps to protect your personal data, no system can be completely secure. You are encouraged to contact us promptly if you believe your personal data may have been compromised in connection with our services.
International Data Transfers
Our services are primarily provided within the United Kingdom. If it becomes necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, for example by using standard contractual clauses or other approved transfer mechanisms.
Your Data Protection Rights
As a customer of Movers Richmond upon Thames within the Richmond upon Thames area, you have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, these rights include:
Right of access: you can request confirmation that we process your personal data and ask for a copy of that data.
Right to rectification: you can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent where consent was the basis for processing.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection.
Right to data portability: you can request that we provide certain personal data to you, or to another controller where technically feasible, in a structured, commonly used, and machine readable format.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds to continue.
Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
Exercising Your Rights and Complaints
You may exercise your data protection rights by contacting us using the contact methods you normally use to communicate with our business. We may need to verify your identity before responding to your request to ensure we protect your personal data.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available to customers. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contacting Movers Richmond upon Thames
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact Movers Richmond upon Thames using your usual communication channels with us.
